SHIPPING POLICY
At Katrina’s Home Furniture, we are focused on ensuring our customers are supported at every step of the process. We do our best to deliver your furnishings to your home as soon as possible. For support specific to your order, please contact customer service at: email: inquiries@katrinashome.com
When Will I Receive My Item(S)?
The date your item(s) will be received is subject to several factors, including the type of order (stock, stock options, etc. — see below for more info), the type of delivery method used, etc.
Once you order has been placed, our customer service team will contact you within 4-5 business days to finalize your estimated delivery date.
Please note that delivery times can take up to 3 to 6 weeks for the following brands: Bernhardt, Caracole, Phillips Collection, Oggetti, Theodore Alexander.
White glove delivery is not available in most areas due to COVID-19. The carrier will notify you of any restrictions, you will be notified as soon as possible and provided with delivery options.
We currently deliver to the contiguous United States only (our apologies to our friends in Alaska, Hawaii and beyond). For assistance with shipping costs, support or further information, please contact our customer service team or email us at inquiries@katrinashome.com
What Methods Of Shipping Do You Use?
Our shipping/ delivery options are dependent on the type of item(s) ordered. Smaller orders will be shipped via Fed Ex. Larger items are shipped using our residential courier service.
Can I Pick Up My Order In–Store?
Unfortunately, we do not offer this option as we don’t have any retail location.
I Ordered Multiple Items. Will They Ship Separately?
We make every attempt to ship your order complete. Should an exception arise, we will reach out to you and make appropriate accommodations.
Can I Get My Order Expedited?
We cannot expedite shipping.
How Do I Schedule A Delivery?
Once your order is placed, an acknowledgment will be emailed within 4-5 business days to discuss your shipping and delivery expectations.
If an order includes a fed ex delivery, we will provide tracking information so that you may follow the journey of your items.
Our residential couriers will be in contact with you for delivery / drop-off of our larger items. We do not have white glove deliveries, all deliveries are front door / threshold deliveries. We can provide contact information should you need to reach out to them.
Who Do I Contact With A Package Or Delivery Issue?
Please contact our customer service team should any issue arise.
How Long Do I Need To Wait?
Stock/ SSIP
Available ready–made in stock year–round and delivered in 1-2 weeks. Our customer service team will email you with backorder information.
Not in stock / Pre-order
Our customer service team will email you with backorder information.
Please note that delivery times can take up to 3 to 6 weeks for the following brands: Bernhardt, Caracole, Phillips Collection, Oggetti, Theodore Alexander.
Will My Items Be Delivered Assembled?
Most items will arrive assembled with exceptions on certain Safavieh pieces that require light assembly.
Where Do You Ship To? Do You Ship Overseas?
Currently we ship within the contiguous United States only.
Do You Ship To Hawaii, Puerto Rico Or Alaska?
Currently we ship within the contiguous United States only.
Do You Ship To APO Or FPO Addresses?
Currently we ship within the contiguous united states only. Should you have exceptions, please contact our customer service team for guidance and options.
Can I Ship To Multiple Addresses From A Single Order?
Unfortunately at this time, we are confined to one ship to address per order.
Can I Ship An Order To Another Address?
Yes, please provide your ship to address at time of order. You may specify a different billing address at checkout.
Do You Offer “White Glove Service”?
No, our larger items are delivered by our residential couriers.
Do You Take Away Old Furniture/ Mattresses?
We cannot remove unwanted sofas, mattresses, case goods, etc